Why should I shop here?
Coclico Pre-loved is the dedicated site for buying and selling our products secondhand. We’ve created this space for you to have the best shopping experience for finding and purchasing our secondhand items.
All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised.
How long will it take for my order to arrive?
After completing your order, an email is sent to the Seller with a prepaid USPS shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 business days. Please note that shipping is paid for by the Buyer.
What happens if my item doesn’t ship after 7 business days?
On the rare occasion where your order doesn’t ship within the 7-day shipping window, we will automatically cancel the order and refund your purchase.
What’s the refund/return policy?
All orders made through Coclico Pre-loved are backed by Treet Protection
Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund.
In order to receive a refund for your order, you must file a Misrepresentation Claim within 72 hours of receiving your order. Here
Hereare the steps to do so.
If for whatever reason you decide you don’t like your item, this is not covered in Treet Protection, but you still can re-list the product without paying any Seller fees. In this case, you must request to re-list the item within 72 hours of its arrival by contacting firstname.lastname@example.org.
Why should I sell my items here?
Coclico Pre-loved is the official destination for buying and selling our secondhand items. This is where our secondhand community lives, which means you’ll get the best value for your item and be able to sell it fast. Plus, you can easily list items by finding them in your order history with us.
How do I list an item for sale?
Listing your item is easy! Simply click “Sell your item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from Coclico so you can see your order history), and go through the listing process.
Once you’ve added all of the applicable information, click “Submit” for the post to be reviewed within 24 hours. After it’s reviewed and approved, it will go live. If there are any issues, you’ll receive an email asking to make changes before it can be accepted.
How does the listing review process work?
The Treet Team reviews every item before it goes live. They’re verifying several things about your post:
Your pictures are accurate and high quality
Any quirks are accurately described
The condition you selected accurately reflects your image
The product is an authentic piece
How do I ship my item after someone purchases it?
After someone purchases your item, you’ll receive an email that includes a prepaid USPS shipping label for you to print and use to ship your item within 7 days. The cost of the shipping label is paid for by the Buyer.
What are the fees for selling my items here?
As a Seller on Coclico Pre-loved, you have
twochoices for receiving your funds: cash or credit back to Coclico.
If you choose store credit, there is
no fee! (i.e. Selling an item for $100 gives you $100 credit back to
If you choose cash, the fee is
20%. (i.e. Selling an item for $100 gives you $80 cash.) This fee is paid directly to Treet.
How and when do I get paid?
Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email asking how you’d like to redeem your funds: cash or credit. You can make your preferred selection by logging into your account and going to ‘Your Listings’.
To redeem your funds as credit, you’ll receive an email immediately upon verification with your discount code for use on Coclico.
To redeem your funds as cash, you’ll be prompted to enter your bank account details* and a direct deposit will be sent within 7 business days via our payment partner, Stripe**.
*Please note, if you have recently changed your name or in the rare case that Stripe requests additional information for account verification, you may be asked to enter the last 4 digits of your SSN
SSNand/or date of birth. Please reach out to email@example.com if you have any trouble or questions.
**Stripe has a PCI Service Provider Level 1 Certification - the highest level in the payments industry.
How does the store credit work?
We issue store credit as discount codes to be redeemed at Coclico. You’ll receive the code via email upon selecting the credit option. This credit will be valid for a single checkout on Coclico. While you can buy multiple items at once with your credit, you will not be able to use the same code again. Make sure to use all of it within one purchase. Discounts cannot be stacked. Credit does not expire.
If you’ve earned multiple discount codes and would like them combined, feel free to contact us at firstname.lastname@example.org
email@example.com— we’re happy to help!
What happens if someone submits a Misrepresentation Claim?
If your Buyer submits a Claim, we will notify you immediately and will review it in accordance with our Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, we provide the Buyer with a prepaid shipping label to print and ship within 72 hours. If the Claim is rejected, we will automatically disburse your funds.
Am I protected if my item gets lost or stolen?
As long as the item is initially scanned in by USPS, you’ll be paid in full if it were to get lost or stolen anywhere on its journey.
What is Treet?
Treet is the platform we use to power this site. They handle all of the shipping logistics, disbursements, refunds/returns, and product authentications to make this site a safe environment for buying and selling.
Visit this page
this pagefor more information about Treet.